Cancellation And Refund Policy
Term & Conditions

Terms & Conditions

Welcome to Mannu Cab Service. By accessing or using our website or services, you agree to be bound by the following terms and conditions. Please read them carefully.

  1. Booking and Payment:

  • The customer shall pay the cab rental fare as per the rates and payment schedules mentioned at the time of booking.

  • A valid ID card is required for booking. A token amount may be required to confirm your booking.

  1. Service Use:

  • The customer agrees that using services provided by Mannu Cab Service is at their sole risk. Mannu Cab Service disclaims all warranties, whether express or implied, regarding the condition, quality, or fitness of services.

  • Mannu Cab Service will not be liable for any loss or damage arising from the use of the cab service, including but not limited to delays, non-availability of cabs, or any system failures.

  1. Liability:

  • Mannu Cab Service shall not be responsible for any loss or damage suffered by the customer due to failure to provide services or any reason beyond its control.

  • Customers are advised to take full responsibility for their luggage and belongings. Mannu Cab Service will not be liable for any loss or damage to personal items.

  1. Cancellation and Refund Policy:

  • Cancellations can be made by calling the official contact number of Mannu Cab Service.

  • Cancellation charges apply as follows:

    • Within 6 hours of scheduled journey: 100% of the booking amount (Maximum Rs. 2500)

    • Between 6 to 24 hours of scheduled journey: 50% of the booking amount (Maximum Rs. 1000)

    • Before 24 hours of scheduled journey: Rs. 500 from the booking amount

  • If the booking is made without inquiring about trip charges, Rs. 250 will be deducted as a cancellation charge.

  • Refunds will be processed within 10–12 working days through the same online payment mode.

  1. Additional Charges:

  • Taxi Waiting Charges: Rs. 200 per hour for waiting beyond 30 minutes of the scheduled departure.

  • Multiple Pick-ups: Rs. 200 per additional pick-up.

  • Rate Variations: Rates may vary on holidays and festivals.

  • Highway Preference: Extra fare applies if a specific expressway or route is preferred.

  • Parking Charges: Not included in the standard fare and will be billed separately.

  • Airport Pick-up/Drop: Fares apply specifically to airport locations; different locations may incur extra charges.

  1. Modifications:

  • Mannu Cab Service reserves the right to modify these terms and conditions without prior notice. Customers are advised to review the terms regularly.

  1. Dispute Resolution:

  • Any disputes will be referred to an arbitrator appointed by Mannu Cab Service under the Arbitration and Conciliation Act, 1996. The courts of the service provider’s location will have exclusive jurisdiction over any matters arising from the use of services.

  1. Communication:

  • By using our services, you consent to receive booking confirmations, itinerary details, and other service-related communications via SMS or voice call.

By using our services, you acknowledge and agree to these terms and conditions.